Terms and Conditions – The Halloween Store

Terms and Conditions

Description of Goods and Services

The Halloween Store is a business in the party industry that markets party related goods, including party décor / party hats / party wigs, and fancy dress costumes.

DELIVERY POLICY

Subject to availability and receipt of payment, requests will be processed within 24 hrs. and delivery confirmed by way of e-mail.
All goods are delivered using a door-to-door courier service – The Courier Guy – within South Africa.
A flat rate charge of R125.00 will be automatically charged at checkout.

FOR LARGER ORDERS OR AREA SURCHARGES, WE WILL NOTIFY YOU WITH ADDITIONAL COURIER CHARGES IF APPLICABLE.

Return and Refunds Policy

The provision of goods by The Halloween Store is subject to availability. In cases of unavailability, The Halloween Store will refund the client in full within 30days. In the event of cancellations, an administration fee of 5% will be levied. The Halloween Store undertakes to ensure that all goods despatched are in good order and are exactly what has been ordered, according to what is offered on the website. Should there be any reason for items to be returned, please take note of the following:

– Items returned must be received in new and unused condition and not missing any items (including the original unopened packaging).

– Any return received with missing items or without original packaging will not be credited.

– Any discrepancy’s , missing or faulty items must be reported to The Halloween Store within 7 days of receipt of parcel.

– No refunds can be given on the original shipping costs.

– An administration fee of 5% will be deducted from the refund.

– Any fees incurred for returns are for the cost of the purchaser, unless the fault is deemed to be that of The Halloween Store.

Customer Privacy Policy

The Halloween Store shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, personal information shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000(PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id+3569

Payment Options Accepted

Payment may be made via Visa, Mastercard or Diners credit cards, or by bank transfer into The Halloween Store account, the details of which will be provided on request
Credit Card Acquiring and Security

Credit card transactions will be acquired for The Halloween Store via Paygate Pty Ltd who is the approved payment gateway for Standard Bank of South Africa. Paygate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer Details Separate From Card Details

Customer details will be stored by The Halloween Store separately from the card details which are entered by the client on Paygate’s secure site. For more details on PayGate refer to www.paygate.co.za

Merchant Outlet Country and Transaction Currency

The merchant outlet country at the time of presenting payment options to the card holder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

The Halloween Store takes responsibility for all aspects relating to the transaction regarding goods sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of Domicile

This website is governed by the laws of South Africa and The Halloween Store chooses its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court processes, notice, or other documents or communication of whatsoever nature, 37 Penzance Street, New Redruth, Alberton, Gauteng, 1449.

Variation

The Halloween Store may, in its sole discretion, change this agreement or part thereof at any time without notice.

ACCOUNTS & ORDERS

COMPANY INFO